Privacy Policy – GDPR
Hotel Chambord places great importance on protecting your personal data and acts in full compliance with the General Data Protection Regulation (GDPR – EU 2016/679).
1. Data Controller
Hotel Chambord – DATASAN SA
82 Rue de Namur, 1000 Brussels, Belgium
E-mail: reservation@hotelchambord.be
2. Data Collected
When you interact with our website or make a reservation, we may collect:
- First and last name
- Postal address, e-mail address, and phone number
- Payment and billing information
- Stay-related preferences (room type, breakfast, specific requests)
3. Purpose of Processing
Your data is used exclusively for the following purposes:
- Managing your reservation and stay
- Issuing invoices and complying with legal obligations (e.g., mandatory Peppol e-invoicing from 01/01/2026)
- Communicating with you before, during, and after your stay
- Ensuring security and comfort within our establishment
- Sending you tailored offers and information, if you have given your consent
4. Legal Basis
The processing of your data is based on:
- The performance of your reservation contract
- Compliance with legal and regulatory obligations
- The hotel’s legitimate interests (service improvement, client management, dispute handling)
- Your consent (e.g., for marketing communications)
5. Data Retention
- Billing data: 10 years (accounting and tax obligations)
- Guest data: 5 years after your last stay
- Marketing data: until consent is withdrawn
6. Data Sharing
Your data may only be transmitted to our essential technical partners:
- Reservation providers (e.g., Cubilis, Booking.com, Expedia, etc.)
- Secure payment platforms (e.g., Axepta, Worldline)
- Accounting and invoicing systems (BOB50, Horus via Falco)
Your data is never sold to third parties.
7. Your Rights
In accordance with the GDPR, you have the right to:
- Access your personal data
- Request rectification or deletion
- Restrict or object to processing
- Request data portability
- Withdraw your consent at any time
To exercise your rights, please contact us at: reservation@hotelchambord.be.
You also have the right to lodge a complaint with the Data Protection Authority (DPA Belgium).
8. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.
